Order Refund & Return Policy
At HomeDecors, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our hassle-free return policy allows you to return items within 30 days of receipt for a full refund or exchange. Please read the following guidelines to understand our return process.
How to Return an Item
Check Eligibility: Ensure your item is eligible for return. Products must be unused, in their original packaging, and in the same condition that you received them.
Request a Return: Contact our customer service team via email at support@homedecors.com or call us at [Insert Phone Number] to initiate the return process. Provide your order number and details about the item you wish to return.
Receive Return Instructions: Our customer service team will provide you with detailed return instructions, including the return shipping address and any necessary return authorization.
Package the Item: Carefully package the item to prevent damage during transit. Include the original packing slip and any accessories, manuals, or other items that came with the product.
Ship the Item: Send the package to the provided return address using a trackable shipping method. We recommend retaining your shipping receipt until the return is processed.
Refunds and Exchanges
- Refunds: Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund is processed.
- Exchanges: If you wish to exchange an item for a different size, color, or product, please specify this when requesting your return. We will ship the replacement item as soon as we receive the original item and confirm its condition.
Return Shipping Costs
- Defective or Incorrect Items: If you received a defective or incorrect item, HomeDecors will cover the cost of return shipping.
- Change of Mind: For returns due to change of mind or other reasons not related to defects or errors, the customer is responsible for return shipping costs.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods
- Customized or personalized products
- Items marked as final sale
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover any associated shipping costs.